When our KTN team onboards clients for either traditional mystery shopping or for call scoring of actual recordings (as captured in our clients various cloud-based platforms), part of our process is reviewing their existing call criteria. As a result, I get to peek behind the scenes and see what their reservations…
News * When our KTN team onboards clients for either traditional mystery shopping or for call scoring of actual recordings (as captured in our clients various cloud-based platforms), part of our process is reviewing their existing call criteria. As a result, I get to peek behind the scenes and see what their reservations…
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